Terms and conditions 

 

Deliveries 

I will process all deliveries as soon as possible and make them ready for posting or pick up. I currently send out items once a week via the Royal Mail Parcel pick-up service so most items will arrive on the following weekend.  

Due to Covid-19, orders may take longer. I am reviewing shipping internationally to the EU, US, Canada and Australia due to the increase of surcharges and costs to these areas. I will notify any changes via the web-site and newsletter. 

 

Returns 

I will not be able to give refunds. I take great care to represent each item accurately by careful photography and hope your purchase will match your expectations. The colour of some pieces may vary if viewed on different devices. All of my pots are handmade and therefore subtle differences are expected from item to item.  However, I will accept returns if it is damaged in the post or you receive the wrong item, please contact me via the website 

 

Care 

I make all my own glazes and all the ceramics are hand thrown. The interiors of all functional ware are food safe. All glazes can stain over time depending on use and contents. I would not recommend leaving highly coloured foods nor acidic drinks in them overnight.   I would expect all the items to be used as everyday tableware but as artisan products they would benefit from careful handling and hand washing. Avoid the microwave and the dishwasher. 

 

Shop updates and Pre-ordering 

The online shop is restocked in batches from time to time. I will announce the arrival of any new stock and news on my Instagram page or via the newsletter. If you would like to pre-order any item that is already in the on-line shop, please contact me via the website

Privacy Policy 

Steve Brown operates (www.stevebrownceramics.com), which provides information for the website for Steve Brown and a store for the items that are sold online. 

 

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use this website. If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. 

 

Information Collection and Use 

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number. 

 

This website collects personal data to power our site analytics, including: 

  • Information about your browser, network, and device 

  • Web pages you visited prior to coming to this website 

  • Your IP address 

This information may also include details about your use of this website, including: 

  • Clicks 

  • Internal links and postal address. The information that we collect will be used to contact or identify you. We will never use your collected information for anything other than sending out the newsletter or products, if you do in fact purchase from this website. 

  • Pages visited 

  • Scrolling 

  • Searches 

  • Timestamps 

We share this information with Wix, our website analytics provider, to learn about site traffic and activity. 

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your: 

  • Billing and shipping address 

  • Details relating to your purchase 

  • Email address 

  • Name 

  • Phone number 

We share this information with Wix, our online store hosting provider, so that they can provide website services to us. 

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience. 

This website is hosted by Wix. Wix collects personal data when you visit this website, including: 

  • Information about your browser, network and device 

  • Web pages you visited prior to coming to this website 

  • Your IP address 

Wix needs the data to run this website, and to protect and improve its platform and services. Wix analyzes the data in a depersonalized form. 

Log Data 

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer's Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics. 

Marketing Emails 

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Wix, our email marketing provider, so they can send these emails on our behalf. 

Cookies 

Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive. Our website uses these “cookies” to collect information and to improve our service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our service. 

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit the cookies Wix uses. 

  • These functional and required cookies are always used, which allow Wix, our hosting platform, to securely serve this website to you. 

  • These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data. 

Service Providers 

We may employ third-party companies and individuals due to the following reasons: 

  • To facilitate taking payments, collecting information for the newsletter and shipping pottery. 

  • To assist us in analysing how users use the website. 

We want to inform our users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. 

 

Security 

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. 

Links to Other Sites 

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. 

Changes to This Privacy Policy 

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page. 

 

Contact Us 

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact me